Almawave (consisting of Almawave do Brasil, Almawave USA, and PerVoice) is recognized as a Representative Vendor in Gartner’s (*) Market Guide for Speech-to-Text Solutions, by Anthony Mullen, Bern Elliot, and Adrian Lee.

According to the report, “STT solutions transcribe speech into text, enabling a range of applications that include text analytics, conversational assistants, speech data mining and speech translation.” Further, “speech-to-text (STT) providers have enlarged their offerings, beyond simple transcription, to offer a raft of voice-related services, from authentication to real-time alerts, compliance and emotion detection.”

Gartner forecasts that “by 2025, 40% of all inbound voice communications to call centers will use speech-to-text technology.”

In the report, Gartner recommends “for successful deployments of STT-powered applications, application leaders responsible for customer service and support technology should: ensure that STT, NLT and analytic applications can leverage STT investments by validating that applications can share access to key semantic assets such as dictionaries, taxonomies, synonyms and lexicons.”

Gartner subscribers can view the report here: Gartner “Market Guide for Speech-to-Text Solutions,” Anthony Mullen, et al, 22 April 2020.

(*) Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.