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[Almawave]

Market reports

Almawave and its technology are listed in more than 60 reports of some among the world-leading companies for strategic research, advisory, and market analysis in the field of Information Technology.

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Gartner

Founded in 1979, with 17,000 analysts active in over 100 Countries, Gartner is the world's leading research and advisory company with a portfolio of 14,000 customers.

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Forrester

Established in 1983, Forrester Research is the American independent market research company, providing advice on existing and potential impact of technology to its clients and the public.

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MarketsAndMarkets

The research company providing B2B reports and surveys on fast-growing industries. With 1,500 analysts it serves a large part of Global Fortune 500 companies as customers delivering about 2,000 reports a year.

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Frost & Sullivan

For the past 60 years, it has partnered with corporations, cities, governments, and the investor communities to identify, prioritize, and execute on new business opportunities powering clients toward a future shaped by growth.

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Full list of reports

Gartner

01

02 July 2020

Market Guide for Customer Management BPO Service Providers

...services and real-time speech analytics, provided by its associate company — Almawave. AlmavivA Group has a growing presence in Brazil and the rest of Latin.

Jaideep Thyagarajan, TJ Singh, Deborah Alvord

02

22 April 2020

Market Guide for Speech-to-Text Solutions

...PSW (PerVoice Subtitling Workstation), FlyScribe Almawave (consisting of Almawave do Brasil, Almawave USA, and PerVoice) is a European vendor for speech...Utilities Wholesale Trade Others AISpeech

Anthony Mullen, Bern Elliot, Adrian Lee

03

21 January 2020

Demystifying the Data Science Lab and AI Hub for Business Analytics

...integrate the output from the data science lab to the overall data and analytics architecture. See for more details around the implementation. The data science...across the entire data and analytics workflow, from data....

Soyeb Barot, Joseph Antelmi

04

05 December 2019

Delivering Relevant Content and Knowledge to Customers Is Key to Great Customer Service

...servicing experiences, such as those using technologies from vendors including Almawave, BeyondCore, CRMNEXT, Genesys, Iridize, Jacada, Oracle (Intelligent Advisor).

Drew Kraus, Olive Huang, Gene Phifer, Jim Davies, Mick MacComascaigh, Brian Manusama, Irina Guseva

05

26 November 2019

Creating a Data Strategy

This strategy includes technology, along with improvements or changes to the organization, processes and policies. This guidance describes how data and analytics technical professionals can create a data strategy.

Joe Maguire

06

18 July 2019

Competitive Landscape: Customer Management BPO, Worldwide

Service providers need a focus on competitive advantage, M&A and risk profiling to succeed in both traditional and digital services in a hypercompetitive market. CM BPO service providers should align capabilities and functionality with key competitive strategies that help differentiate services..

TJ Singh

07

27 June 2019

The Gartner Customer Service Technology Vendor Guide, 2019

...and hosted community. For more information, see Vendors include: Agent IQ Almawave (Iride CRM) Aptean (Knova) AnswerDash Astute ComAround Coveo Dezide eGain...marketing campaign or a new product pricing strategy). Vendors include: Almawave Avaya (Spoken Communications) CallMiner Genesys..

Nadine LeBlanc, Jim Davies, Steve Blood, Melissa Davis, Brian Manusama, Simon Harrison, Drew Kraus, Olive Huang, Jim Robinson, Anthony Mullen

08

29 April 2019

Market Guide for Mobile Workforce Management Systems for Utilities

MWM systems are important software in utility operations to help deliver on and optimize utility-specific needs and achieve greater field productivity. Utility CIOs can use this Market Guide to understand MWM offerings and market direction to find products to better manage utility field resources.

Nicole Foust

09

14 March 2019

Market Guide for Customer Management BPO Service Providers

...Big Data Analytics services and real-time speech analytics, provided by Almawave, an associate company. AlmavivA has a portfolio of IT solutions, characterized...

TJ Singh, Misako Sawai, Brian Manusama

10

31 January 2019

Understanding Your Customers by Using Text Analytics and Natural Language Processing

...enterprise text analytics practice for customer data. The first step to gaining insight into your customers is understanding who they are, both individually and...provided by a particular text analytics pipeline will be determined by the application it is...

Darin Stewart

11

07 January 2019

China Summary Translation: ‘Hype Cycle for Analytics and Business Intelligence, 2018’

...aligns to the fact that data and analytics are interrelated and important. Hype Cycle for Analytics and Business Intelligence, 2018 Source: Gartner (July...elements for data and analytics leaders to form this...

Melody Chien, Jim Hare

12

18 December 2018

Competitive Landscape: Customer Management BPO Services

Service providers need a focus on competitive advantage, M&A and risk profiling to succeed in both traditional and digital services in a hypercompetitive market. CM BPO service providers should align capabilities and functionality with key competitive strategies that help differentiate services.

TJ Singh

13

05 November 2018

Market Guide for Text Analytics

Website HQ Country HQ Region APAC EMEA LATAM NA Almawave Iride Text Analytics Application www.almawave.it Italy EMEA No Yes Yes Yes Amazon Amazon Comprehend...Adoption Major Domain Supported Use Cases Languages Supported Technology Almawave Yes…

Melissa Davis, Shubhangi Vashisth, Stephen Emmott, Erick Brethenoux

14

30 October 2018

China Summary Translation: ‘Hype Cycle for Data Science and Machine Learning, 2018’

..deployment and insight sharing). Figure 1 shows Gartner's 2018 Hype Cycle for data science and Machine Learning. Hype Cycle for Data Science and Machine Learning...Microsoft; RapidMiner; SAP;...

Melody Chien, Peter Krensky

15

24 July 2018

Hype Cycle for Imaging and Print Services, 2018

...20% to 50% of target audience Maturity: Early mainstream Sample Vendors: Almawave; Cambridge Semantics; Clarabridge; Digital Reasoning; IBM; KNIME; Lexalytics...

Lai-ling Lam, Kristin von Manowski

16

23 July 2018

Hype Cycle for Data Science and Machine Learning, 2018

...20% to 50% of target audience Maturity: Early mainstream Sample Vendors: Almawave; Cambridge Semantics; Clarabridge; Digital Reasoning; IBM; KNIME; Lexalytics...

Peter Krensky, Jim Hare

17

20 July 2018

Hype Cycle for Analytics and Business Intelligence, 2018

...20% to 50% of target audience Maturity: Early mainstream Sample Vendors: Almawave; Cambridge Semantics; Clarabridge; Digital Reasoning; IBM; KNIME; Lexalytics...

Jim Hare, Kurt Schlegel

18

31 May 2018

The Gartner CRM Vendor Guide, 2018

Corporate Social Partner Search Hosted community Vendors include: Agent IQ Almawave (Iride CRM) Aptean — Knova AnswerDash Astute Solutions (Astute Knowledge)...conduct briefings where appropriate. Vendors include: Altitude Software Almawave Amazon (Echo) Apple (Siri) Aspect Mila Automation...

Nadine LeBlanc, Mark Lewis, Julian Poulter, Saul Judah, Rob Dunie, Jenny Sussin, Ilona Hansen, Melissa Hilbert, Twiggy Lo, Adnan Zijadic, Jason Daigler, Penny Gillespie, Mike Lowndes, Sandy Shen, Yanna Dharmasthira, Christina Klock, Jim Davies, Michael Maziarka, Todd Berkowitz, Theodore (Tad) Travis, TJ Singh, Bern Elliot, Gene Phifer, Drew Kraus, Steve Blood, Ed Thompson, Patrick Sullivan, Melissa Davis, Gareth Herschel, Jim Robinson, Jeff Freyermuth, Olive Huang, Guneet Bharaj, Kensuke Kawabe, Michael Maoz, Brian Manusama, Adam Sarner

19

13 April 2018

China Summary Translation: ‘Competitive Landscape: Speech-to-Text Applications’

...require AI programming skills to use. Amazon Lex uses ASR for converting speech to text and NLU to recognize the intent of the text. The combination of these...Magnetofono 2.0 Clarify/U.S. Clarify Speech Analytics Google/U.S. Google Cloud Speech...

Adrian Lee

20

14 March 2018

Clarify Strategy and Tactics for Artificial Intelligence by Separating Training and Machine Learning

... Pendo Systems, RavenPack, Smartlogic, Wolfram Research Speech to text Almawave, Amazon, Baidu, Clarify, Fractal Analytics, Google, IBM, NICE, Nuance,... Speechmatics, Xiaio, Yactraq Mining and indexing audio calls Almawave, CallMiner Eureka, Chorus, Clarabridge, Cogito, Deepgram, Fractal...

Anthony Mullen, Magnus Revang, Erick Brethenoux

21

12 March 2018

Competitive Landscape: Speech-to-Text Applications

...profiles in the scope of this document. Company/Headquarters STT Application Almawave/Italy Iride Voice BigHand/U.K. BigHand Speech Recognition Cedat 85/Italy...

Adrian Lee, Anthony Mullen

22

13 February 2018

Market Guide for Key Customer Management BPO Service Providers

...solutions with advanced Big Data Analytics services, which is provided by Almawave, an associate company. The company has a portfolio of IT solutions, characterized...

TJ Singh, Misako Sawai, Brian Manusama

23

15 November 2017

China Summary Translation: ‘Hype Cycle for Data Science and Machine Learning, 2017’

...Expectations as a way of addressing the data scientist skill gap. Figure 1 shows Gartner's Hype Cycle for Data Science and Machine Learning. Figure 2 displays...strategists who offer data science platforms or enterprise applications with embedded...

Roger Sheng, Peter Krensky

24

29 October 2017

China Summary Translation: ‘Hype Cycle for Analytics and Business Intelligence, 2017’

...elements for data and analytics leaders to form this holistic view. In addition to the present Hype Cycle, they are: Hype Cycle for Analytics and Business...Priority Matrix for Analytics and Business...

Melody Chien, Kurt Schlegel

25

02 August 2017

Hype Cycle for Imaging and Print Services, 2017

..Penetration: 5% to 20% of target audience Maturity: Adolescent Sample Vendors: Almawave; Cambridge Semantics; Clarabridge; Digital Reasoning; IBM; KNIME; Lexalytics...

Lai-ling Lam

26

28 July 2017

Hype Cycle for Analytics and Business Intelligence, 2017

...Penetration: 5% to 20% of target audience Maturity: Adolescent Sample Vendors: Almawave; Cambridge Semantics; Clarabridge; Digital Reasoning; IBM; KNIME; Lexalytics...

Kurt Schlegel, Jim Hare

27

Hype Cycle for Data Science and Machine Learning, 2017

...Penetration: 5% to 20% of target audience Maturity: Adolescent Sample Vendors: Almawave; Cambridge Semantics; Clarabridge; Digital Reasoning; IBM; KNIME; Lexalytics...

Peter Krensky, Jim Hare

28

09 June 2017

The Gartner CRM Vendor Guide, 2017

...landscape(s) and conduct briefings where appropriate. Vendors include: Altitude Almawave Amazon (Echo) Apple (Siri) Aspect Mila Automation Anywhere Salesforce BeyondCore...by that community. Vendors include (note that VCAs are not listed here): Almawave (Iride CRM) Aptean Knova AnswerDash...

Jim Davies, Julian Poulter, Theodore (Tad) Travis, Ilona Hansen, Melissa Hilbert, Mark Lewis, Todd Berkowitz, Jenny Sussin, Jason Daigler, Penny Gillespie, Adam Sarner, Michael Maoz, Brian Manusama, Jeff Freyermuth, Bern Elliot, Gareth Herschel, Patrick Sullivan, Ed Thompson, Rob Dunie, Saul Judah, TJ Singh, Olive Huang, Twiggy Lo, Nadine LeBlanc, Drew Kraus, Steve Blood, Jim Robinson, Melissa Davis

29

22 March 2017

Magic Quadrant for Customer Management Contact Center BPO, Worldwide

...experience management solutions with advanced Big Data Analytics, provided by Almawave. The company has a portfolio of IT solutions, characterized by an integrated...in analytics and automation technologies through its associate company — Almawave. These technology investments have helped...

TJ Singh, Brian Manusama, Misako Sawai

30

09 March 2017

Delivering Relevant Content and Knowledge to Customers Is Key to Great Customer Service

...servicing experiences, such as those using technologies from vendors including Almawave, BeyondCore, CRMNEXT, edorasware, Genesys, Iridize, Jacada, Oracle (Policy...

Olive Huang, Michael Maoz, Gene Phifer, Jim Davies, Mick MacComascaigh, Jenny Sussin, Brian Manusama

31

21 December 2016

Market Guide for Key Customer Management BPO Service Providers in a Digital-Driven Market

...innovative CX management solutions with advanced Big Data Analytics, provided by Almawave. The company has a portfolio of IT solutions, characterized by an integrated...

TJ Singh, Brian Manusama, Misako Sawai

32

08 December 2016

Market Guide for Customer Service and Support Software, Europe

...Genesys, Intelecom, NewVoiceMedia CEC knowledge management solutions — Almawave (Iride CRM), FacilityLive, Transversal CEC social customer service — Dimelo...

Brian Manusama, Guneet Bharaj, Julian Poulter

33

29 November 2016

China Summary Translation: ‘How Smart Machine Technologies Will Change Knowledge Management’

...sources. Smart machine technologies for contextual and personalized interaction are creating new options for knowledge dissemination. Smart machine technologies...understand the following consequences of the emergence of smart machine technologies:...

Ben Lee, Nikos Drakos

34

17 November 2016

These Overlooked Assistance Tools for Your Customer Service Agents Can Boost Productivity

...Pegasystems, eg solutions, Sapience, Morphis, Genesys Process guidance SpiceCSM, Almawave, WalkMe, Iridize, Genesys, BeyondCore, edorasware Process automation Pegasystems...

Brian Manusama, Jim Davies

35

26 October 2016

China Summary Translation: ‘Hype Cycle for Business Intelligence and Analytics, 2016’

This Hype Cycle should be read along with six others that cover the entire realm of data and analytics: Hype Cycle for Business Intelligence and Analytics...This Hype Cycle is written for the leaders of...

Owen Chen, Kurt Schlegel

36

25 July 2016

Hype Cycle for Business Intelligence and Analytics, 2016

...Penetration: 5% to 20% of target audience Maturity: Adolescent Sample Vendors: Almawave; Cambridge Semantics; Clarabridge; Digital Reasoning; IBM; KNIME; Lexalytics...

Kurt Schlegel

37

Hype Cycle for Data Science, 2016

...Penetration: 5% to 20% of target audience Maturity: Adolescent Sample Vendors: Almawave; Cambridge Semantics; Clarabridge; Digital Reasoning; IBM; KNIME; Lexalytics....

Peter Krensky, Alexander Linden, Jim Hare

38

11 July 2016

How Smart Machine Technologies Will Change Knowledge Management

...workbench providers (Angoss, Ascribe, Expert System) and solution specialists (Almawave, Angoss, Clarabridge, Forest Rim Technology). For a comprehensive list...

Nikos Drakos

39

08 July 2016

Hype Cycle for Market Research, 2016

..Penetration: 5% to 20% of target audience Maturity: Adolescent Sample Vendors: Almawave; Cambridge Semantics; Clarabridge; Digital Reasoning; IBM; KNIME; Lexalytics...

Nick Ingelbrecht

40

19 May 2016

Competitive Landscape: Building Differentiated Customer Management BPO Services

Providers with differentiated, scalable CM BPO services that deliver enhanced CX-leveraging automation, analytics and business model innovation will gain market share in this market. Strategy and marketing leaders can use this report to assess their competitiveness against other providers.

TJ Singh

41

09 May 2016

The Gartner CRM Vendor Guide, 2016

...by that community. Vendors include (note that VCAs are not listed here): Almawave (Iride CRM) Aptean Knova AnswerDash Astute Solutions (Astute Knowledge)...a marketing campaign or new product pricing strategy). Vendors include: Almawave Avaya (Aurix) CallMiner Genesys (Utopy) HPE Autonomy...

Jim Davies, Ed Thompson, Gareth Herschel, Michael Maoz, Kimberly Collins, Joanne M. Correia, Bern Elliot, Twiggy Lo, TJ Singh, Chris Fletcher, Jenny Sussin, Olive Huang, Rob Dunie, Brian Manusama, Theodore (Tad) Travis, Jason Daigler, Penny Gillespie, Saul Judah, Ilona Hansen, Drew Kraus, Jim Robinson, Patrick Sullivan, Jeff Freyermuth, Adam Sarner

42

16 December 2015

Market Guide for Text Analytics

...email sentiment to define risk of churn). Vendor examples include Angoss, Almawave, Clarabridge and MarkLogic. Component providers , which deliver specific...Mitre, Salesforce, Oracle. operations@lingpipe.com Solution specialists Almawave Rome, Italy North America EMEA Latin America Iride...

Alan D. Duncan, Alexander Linden, Hanns Koehler-Kruener, Ehtisham Zaidi, Shubhangi Vashisth

43

10 August 2015

China Summary Translation: The Gartner CRM Vendor Guide, 2015

..2015. The document you are viewing is the corrected version. For more information, see the Corrections page on gartner.com. Gartner expects CRM market... For the positioning of key vendors, see We divide our list of providers into two sections:...

Twiggy Lo, Jim Davies

44

31 July 2015

Hype Cycle for Contact Center Infrastructure, 2015

...Penetration: Less than 1% of target audience Maturity: Emerging Sample Vendors: Almawave; Avaya; CallMiner; Genesys; HP (Autonomy); Interactive Intelligence; Mattersight...Penetration: Less than 1% of target audience Maturity: Adolescent Sample Vendors: Almawave; Avaya (Aurix); CallMiner;...

Drew Kraus

45

Hype Cycle for Customer Analytic Applications, 2015

...Penetration: Less than 1% of target audience Maturity: Emerging Sample Vendors: Almawave; Avaya; CallMiner; Genesys; HP (Autonomy); Interactive Intelligence; Mattersight...

Gareth Herschel, Neil Chandler, Jim Hare

46

22 July 2015

Hype Cycle for Digital Workplace, 2015

...Penetration: Less than 1% of target audience Maturity: Adolescent Sample Vendors: Almawave; Avaya (Aurix); CallMiner; Genesys (Utopy); HP (Autonomy); Interactive...

Gavin Tay, Matt Cain

47

17 July 2015

Hype Cycle for CRM Customer Service and Customer Engagement, 2015

...Penetration: Less than 1% of target audience Maturity: Emerging Sample Vendors: Almawave; Avaya; CallMiner; Genesys; HP (Autonomy); Interactive Intelligence; Mattersight...Penetration: Less than 1% of target audience Maturity: Adolescent Sample Vendors: Almawave; Avaya (Aurix); CallMiner;...

Michael Maoz, Jenny Sussin

48

06 July 2015

Hype Cycle for Advanced Analytics and Data Science, 2015

...Penetration: Less than 1% of target audience Maturity: Adolescent Sample Vendors: Almawave; Avaya (Aurix); CallMiner; Genesys (Utopy); HP (Autonomy); Interactive...

Alexander Linden

49

02 July 2015

Market Trends: Smart Computing and Analytics Rejuvenate the Enterprise Search Market, 2014-2017

... categorization and clustering. Access Innovations, Active Navigation, Almawave, Attensity, Basis Technology, Braintribe, CallMiner, Clarabridge, Cognitec...

Tom Eid

50

11 March 2015

The Gartner CRM Vendor Guide, 2015

...a marketing campaign or new product pricing strategy). Vendors include: Almawave Avaya (Aurix) CallMiner Genesys (Utopy) HP Autonomy Interactive Intelligence...can be accessed and retrieved only by that community. Vendors include: Almawave (Iride CRM) AnswerDash Aptean (Knova) Astute...

Jim Davies, Ed Thompson, Gareth Herschel, Michael Maoz, Robert P. Desisto, Kimberly Collins, Joanne M. Correia, Patrick Sullivan, Bern Elliot, Twiggy Lo, TJ Singh, Kensuke Kawabe, Chris Fletcher, Jenny Sussin, Penny Gillespie, Saul Judah, Olive Huang, David Kohler, Rob Dunie, Brian Manusama, Theodore (Tad) Travis, Jason Daigler

51

08 September 2014

How to Onboard Customer Engagement Center Agents

...and maintain their flows. Key vendors here include WalkMe, Iridize and Almawave. This performance support approach ensures that the new agents learn the...

Jim Davies

52

29 August 2014

Understanding the Knowledge Management Vendor Landscape for CRM Customer Service

...available as part of your current Gartner subscription. Vendors include: Almawave Iride CRM AnswerDash Aptean Knova Astute Knowledge Coveo eGain Eptica FacilityLive...

Michael Maoz

53

04 August 2014

Hype Cycle for Content and Social Analytics, 2014

...Penetration: Less than 1% of target audience Maturity: Emerging Sample Vendors: Almawave; Avaya; CallMiner; Genesys; HP (Autonomy); Interactive Intelligence; Mattersight...Penetration: Less than 1% of target audience Maturity: Emerging Sample Vendors: Almawave; Avaya (Aurix); CallMiner;...

Carol Rozwell, Rita Sallam

54

30 July 2014

Hype Cycle for Advanced Analytics and Data Science, 2014

..Penetration: Less than 1% of target audience Maturity: Emerging Sample Vendors: Almawave; Avaya (Aurix); CallMiner; Genesys (Utopy); HP (Autonomy); Interactive...

Alexander Linden

55

Hype Cycle for Customer Analytic Applications, 2014

...Penetration: Less than 1% of target audience Maturity: Emerging Sample Vendors: Almawave; Avaya; CallMiner; Genesys; HP (Autonomy); Interactive Intelligence; Mattersight...

Gareth Herschel, Neil Chandler

56

29 July 2014

Hype Cycle for Digital Workplace, 2014

...Penetration: Less than 1% of target audience Maturity: Emerging Sample Vendors: Almawave; Avaya (Aurix); CallMiner; Genesys (Utopy); HP (Autonomy); Interactive...

Matt Cain, Tom Austin, Mike Gotta

57

25 July 2014

Hype Cycle for CRM Customer Service and Customer Engagement, 2014

...Penetration: Less than 1% of target audience Maturity: Emerging Sample Vendors: Almawave; Avaya; CallMiner; Genesys; HP (Autonomy); Interactive Intelligence; Mattersight...Penetration: Less than 1% of target audience Maturity: Emerging Sample Vendors: Almawave; Avaya (Aurix); CallMiner;...

Michael Maoz, Jenny Sussin

58

24 July 2014

Hype Cycle for Contact Center Infrastructure, 2014

...Penetration: Less than 1% of target audience Maturity: Emerging Sample Vendors: Almawave; Avaya; CallMiner; Genesys; HP (Autonomy); Interactive Intelligence; Mattersight...Penetration: Less than 1% of target audience Maturity: Emerging Sample Vendors: Almawave; Avaya (Aurix); CallMiner;...

Drew Kraus

59

10 March 2014

The Gartner CRM Vendor Guide, 2014

...a marketing campaign or new product pricing strategy). Vendors include: Almawave Avaya (Aurix) CallMiner Genesys (Utopy) HP Autonomy Interactive Intelligence...a marketing campaign or new product pricing strategy). Vendors include: Almawave HP Autonomy Avaya (Aurix) CallMiner Genesys...

Jim Davies, Ed Thompson, Gareth Herschel, Michael Maoz, Robert P. Desisto, Adam Sarner, Kimberly Collins, Drew Kraus, Joanne M. Correia, Patrick Sullivan, Bern Elliot, Twiggy Lo, TJ Singh, Teresa Jones, Jenny Sussin, Olive Huang, Tsuyoshi Ebina, Chris Fletcher, Praveen Sengar, Penny Gillespie, Saul Judah, Brian Manusama

60

07 March 2014

Market Guide for Contact Center Speech Analytics

...provide more understanding of the market and its offerings. ( www.almawave.it ) Almawave is part of AlmavivA Group, a leading provider in the Italian information...more than 400 million multichannel contacts every year. Founded in 2008, Almawave's vision is to help organizations...

Jim Davies, Daniel Yuen

Forrester

01

03 June 2021

Now Tech: Conversation Intelligence, Q2 2021 Forrester’s Overview Of 42 Conversation Intelligence Providers

Kjell Carlsson, PhD, Ian Jacobs with Daniel Hong, Hailey Colin, Madison Bakalar

MarketsAndMarkets

01

October 2020

Speech Analytics Market by Component (Solutions (Indexing & Query, Speech Engine) and Services), Application (Customer Experience Management, Competitive Intelligence), Vertical, Organization Size, Deployment Mode, and Region – Global Forecast to 2025

October 2020 | The global speech analytics market size to grow from USD 1.5 billion in 2020 to USD 3.8 billion by 2025, at a Compound Annual Growth Rate (CAGR) of 20.2% during the forecast period. Uncreasing need to improve customer journey and overall experience, growing demand to monitor and improve agent performance, and adherence to regulatory and compliance standards, are the major factors adding value to the speech analytics offerings, which is expected to provide opportunities for enterprises operating in various verticals in the speech analytics market.

Frost & Sullivan

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