The power of natural language for new multi-channel processes and the interpretation of the voice of the customer
Customer Management
8,000 workstation managed
Unique, integrated, multi-channel front-end, an intuitive and automated solution that uses natural language and assists the operator for an excellent customer experience
Conversational Platform
Text and voice
Smart automation enabling customers to manage their own needs
+50 reports mention Almawave
Surveyed by Gartner and the best analysts on Speech Analytics, Text Analytics & Customer Experience Applications
The easiest of all human tools.
The word.
The natural language to transform customer experience
Business Need
Business need-oriented solutions: a new vision for sales, marketing, operations, quality management, compliance
Vision
Bring the new customer experience paradigm to companies and public administrations
Iride® Suite
Voice, text & data: the power of natural language to transform enterprise processes
Understand & act: a holistic model of continuous innovation to transform information governance and customer experience
Our «agile» and modular approach to exploit the power of natural language, providing value to Iride® platform potential over processes in a consistent and long-lasting progression throughout time.
The simplicity of language leads to a new consistent and effective multi-channel experience, providing the Management with a complete and correct vision over the customer journey.
Conversation for new strategies and business actions
Understand, manage, evolve
+30 supported languages
A technology close to the person to offer quality solutions in real time.
Iride® Customer Centric Suite represents a new technological frontier for multi-channel customer-enterprise interaction management, as well as real-time understanding of needs and concept-based navigation of information and data.
Technology that makes the difference
Understand the voice of the customer and create a simple and decisive customer experience
Almawave USA
Headquarters: 505, Montgomery Street,
10-11th floors, CA 94111
Copyright Almawave 2018
