The power of natural language for new multi-channel processes and the interpretation of the voice of the customer

A smart, digital citizen-oriented administration

Almawave is a partner of administrations in digital innovation services: portals, web applications, mobile apps, big data, open data.

Speech & Text Analytics

Your business KPIs at your fingertips

Smart City Control Platform

Understanding the citizen, the city, improving the Smart City service models

Customer Management

8000 workstation managed

Unique, integrated, multi-channel front-end, an intuitive and automated solution that uses natural language and assists the operator for an excellent customer experience

Conversational Platform

Text and voice

Smart automation enabling customers to manage their own needs

48 reports mention Almawave

Surveyed by Gartner and the best analysts on Speech Analytics, Text Analytics & Customer Experience Applications

Almawave sponsors the Diversity Recruiting@WomenHack Rome 2019 event

A networking & recruiting opportunity between talented female IT professionals and Diversity Management-committed enterprises

Valeria Sandei, Almawave CEO, interviewed by Green Economy Report – special issue on Industry

AI applied to natural language interpretation, both written and spoken, is a terrific accelerator of the Digital Transformation process for enterprises and public entities

Almawave at the G7 Conference on Artificial Intelligence in Montreal

Valeria Sandei and Raniero Romagnoli at the event on AI, gathering experts on AI from public and private sectors, civil society, academic and scientific institute

#TEDx, Trento, 1st December 2018

AlmavivA & PerVoice partnering in the sixth edition of TEDx to support quality within innovation and local development of solutions beyond the conventional


AlmavivA & Almawave, in cooperation with FPA support the promotion and implementation of the event to open Regione Campania public information and make it more valuable

#RomaAccessibile: Pervoice technology for the City of Rome Board Meeting subtitling

An innovative service, together with the Italian Sign Language video interpretation which allows people with impaired hearing to have access to public contents and actively participate to the political life of the City

The 17th International Conference of the Italian Association for Artificial Intelligence, Trento, 20th-23rd November 2018

Andrea Favalli and Giuseppe Castellucci, members of Almawave Language Technology Lab, present the scientific paper “Transfer Learning for Industrial Application of Named Entity Recognition” within the NLP4AI – Natural Language Processing for Artificial Intelligence workshop

Almawave and PerVoice partners of It’s All CRM & Contact

The panel of speakers will include Michele Albertini, Business Development Manager of the company

Almawave wins the gold globe of the 18th edition of PrêmioABT in the category “Quality Management” – technology with the success case Caixa Seguradora

The Almawave CEO was named CEO of the Year for Innovation & Leadership, Innovative Customer Experience Solutions at the Fonti Awards.

The event, organised by the Editorial Group with the assistance of the European Commission, saw leading national and international companies in the sector take to the stage

Per saperne di più

The easiest of all human tools.
The word.

The natural language to transform customer experience

Business Need

Business need-oriented solutions: a new vision for sales, marketing, operations, quality management, compliance


Bring the new customer experience paradigm to companies and public administrations

Iride® Suite

Voice, text & data: the power of natural language to transform enterprise processes

Understand & act: a holistic model of continuous innovation to transform information governance and customer experience

Our «agile» and modular approach to exploit the power of natural language, providing value to Iride® platform potential over processes in a consistent and long-lasting progression throughout time.
The simplicity of language leads to a new consistent and effective multi-channel experience, providing the Management with a complete and correct vision over the customer journey.

Make it simple!

The conversation, for new strategies and business actions

Understand, manage, evolve

29 languages supported

A technology close to the person to offer quality solutions in real time.

Iride® Customer Centric Suite represents a new technological frontier for multi-channel customer-enterprise interaction management, as well as real-time understanding of needs and concept-based navigation of information and data.

Technology that makes the difference

Understand the voice of the customer and create a simple and decisive customer experience

Almawave USA

Headquarters: 505, Montgomery Street,

10-11th floors, CA 94111
Copyright Almawave 2018

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