The power of natural language for new multi-channel processes and the interpretation of the voice of the customer

A smart, digital citizen-oriented administration

Almawave is a partner of administrations in digital innovation services: portals, web applications, mobile apps, big data, open data

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Speech & Text Analytics

Your business KPIs at your fingertips

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Smart City Control Platform

Understanding the citizen, the city, improving the Smart City service models

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Customer Management

8,000 workstation managed

Unique, integrated, multi-channel front-end, an intuitive and automated solution that uses natural language and assists the operator for an excellent customer experience

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Conversational Platform

Text and voice

Smart automation enabling customers to manage their own needs

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+50 reports mention Almawave

Surveyed by Gartner and the best analysts on Speech Analytics, Text Analytics & Customer Experience Applications

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A New Translation AI to Translated Debates in Real-Time, Provided by Translated, FBK, and PerVoice

At the European Parliament speeches will be transcribed and translated by a new state-of-the-art Machine Translation system that keeps humans in the loop to preserve the nuances of each idiom

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Valeria Sandei interviewed by Class CNBC

“Artificial and digital intelligence: innovation to restart and grow”

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Machine Learning, Optimization, Data Science: the Almawave experience at LOD2020 through 23 July

The CTO Raniero Romagnoli – keynote speaker and Vincenzo Sciacca, Cognitive Solutions – tutorial speaker will participate

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Almawave CEO Valeria Sandei’s testimony at the Elis JC Summer School

Competence, empathy, commitment, determination, growth from mistakes and teamwork

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Forum PA 2020: AlmavivA Group partners digital regions

Almawave, with Cristiano Colizzi – Social Media & Web Data Science Solution Lead – will present on July 7 “The Virtual Assistant for the exploitation of Open Data – the case of the Municipality of Florence”

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Almawave representative vendor for speech-to-text solutions

Almawave included in Gartner’s Market Guide for Speech-to-Text Solutions of 22 April 2020

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Valeria Sandei shares her views with the program “Obiettivo Italia. Idee per ripartire” (Focus on Italy: Ideas for starting again) on RaiNews24

“Closing the gap and investing in an economy permeated with digital technology”

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The solution for Smart Working Automation

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“Coronavirus: what is the sentiment of Italians?”

The current emergency through the results of a social analysis carried ou.t by Almawave on Twitter and Instagram interactions in the period 24th Feb-26th March

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Almawave: turnover up 33 percent

Full speed ahead with “quality” digital. CEO Valeria Sandei on CorCom.

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The easiest of all human tools.
The word.

The natural language to transform customer experience

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Business Need

Business need-oriented solutions: a new vision for sales, marketing, operations, quality management, compliance

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Vision

Bring the new customer experience paradigm to companies and public administrations

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Iride® Suite

Voice, text & data: the power of natural language to transform enterprise processes

Understand & act: a holistic model of continuous innovation to transform information governance and customer experience

Our «agile» and modular approach to exploit the power of natural language, providing value to Iride® platform potential over processes in a consistent and long-lasting progression throughout time.
The simplicity of language leads to a new consistent and effective multi-channel experience, providing the Management with a complete and correct vision over the customer journey.

Conversation for new strategies and business actions

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Understand, manage, evolve

+30 supported languages

A technology close to the person to offer quality solutions in real time.

Iride® Customer Centric Suite represents a new technological frontier for multi-channel customer-enterprise interaction management, as well as real-time understanding of needs and concept-based navigation of information and data.

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