The power of natural language for new multi-channel processes and the interpretation of the voice of the customer

A smart, digital citizen-oriented administration

Almawave is a partner of administrations in digital innovation services: portals, web applications, mobile apps, big data, open data.

Speech & Text Analytics

Your business KPIs at your fingertips

Smart City Control Platform

Understanding the citizen, the city, improving the Smart City service models

Customer Management

8000 workstation managed

Unique, integrated, multi-channel front-end, an intuitive and automated solution that uses natural language and assists the operator for an excellent customer experience

Conversational Platform

Text and voice

Smart automation enabling customers to manage their own needs

48 reports mention Almawave

Surveyed by Gartner and the best analysts on Speech Analytics, Text Analytics & Customer Experience Applications

Open Data Trentino HackaBot 2019, Trento 17th-18th May

Chatbot & Natural Language IVR: Almawave supporting the tech marathon by Provincia Autonoma di Trento and Open Data

Almawave AI awarded by Frost & Sullivan

Valeria Sandei, Almawave CEO, receives Frost & Sullivan Enabling Technology Leadership Award for Customer Management BPO – Europe

Almawave at Forum ABI Lab 2019, Milan, 28th-29th March

The Company discusses the opportunity to enhance technological processes within financial services by means of Artificial Intelligence

Almawave at the 2019 Customer Service Conference 4th edition, Milan 27th March

Almawave innovative vision: natural language as a transformation-enabling strategic driver

Almawave at Ital-IA, the first National Conference on AI, Rome 18th-19th March

Valeria Sandei, Almawav CEO, and Raniero Romagnoli, Company CTO, intervene on implementing AI to solve real-world problems

The easiest of all human tools.
The word.

The natural language to transform customer experience

Business Need

Business need-oriented solutions: a new vision for sales, marketing, operations, quality management, compliance

Vision

Bring the new customer experience paradigm to companies and public administrations

Iride® Suite

Voice, text & data: the power of natural language to transform enterprise processes

Understand & act: a holistic model of continuous innovation to transform information governance and customer experience

Our «agile» and modular approach to exploit the power of natural language, providing value to Iride® platform potential over processes in a consistent and long-lasting progression throughout time.
The simplicity of language leads to a new consistent and effective multi-channel experience, providing the Management with a complete and correct vision over the customer journey.

Make it simple!

The conversation, for new strategies and business actions

Understand, manage, evolve

29 languages supported

A technology close to the person to offer quality solutions in real time.

Iride® Customer Centric Suite represents a new technological frontier for multi-channel customer-enterprise interaction management, as well as real-time understanding of needs and concept-based navigation of information and data.

Technology that makes the difference

Understand the voice of the customer and create a simple and decisive customer experience

Almawave USA

Headquarters: 505, Montgomery Street,

10-11th floors, CA 94111
Copyright Almawave 2018

Supplier AreaLegal notice & disclaimer