The power of natural language for new multi-channel processes and the interpretation of the voice of the customer

A smart, digital citizen-oriented administration

Almawave is a partner of administrations in digital innovation services: portals, web applications, mobile apps, big data, open data

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Speech & Text Analytics

Your business KPIs at your fingertips

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Smart City Control Platform

Understanding the citizen, the city, improving the Smart City service models

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Customer Management

8,000 workstation managed

Unique, integrated, multi-channel front-end, an intuitive and automated solution that uses natural language and assists the operator for an excellent customer experience

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Conversational Platform

Text and voice

Smart automation enabling customers to manage their own needs

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+50 reports mention Almawave

Surveyed by Gartner and the best analysts on Speech Analytics, Text Analytics & Customer Experience Applications

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Almawave acquires the majority of OBDA Systems

“An investment in skills that strengthen our know-how and opens up new challenges and opportunities for us” CEO Valeria Sandei points out

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Almawave streamlines bureaucracy with Big Data

They explain in the Corriere della Sera

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Almawave: turnover up 33% in the first 9 months of 2020

Third-quarter earnings totaled 18 million Euro, with EBITDA at 4 million Euro.

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Tomorrow speaks 30 languages

the CEO of Almawave, Valeria Sandei, talks to Forbes Italia

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Vertical AI to help companies take the digital leap

Italian artificial intelligence that extracts value from Big Data. The CEO Valeria Sandei talks to MF Milano Finanza

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International Day of Disabled Persons

The appeal of the Disability Pride Network to institutions and to civil society

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Artificial intelligence, the new frontier of conversational agents

The CEO Valeria Sandei, interviewed by Wired

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Focus on: Iride® Wavebot, the integrated text-voice conversational platform for interaction in natural language

Your intelligent virtual agent. One single AI-Driven Convergent Platform

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The Polytechnic University of Milan with PerVoice to improve occupational health and safety conditions

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A New Translation AI to Translated Debates in Real-Time, Provided by Translated, FBK, and PerVoice

At the European Parliament speeches will be transcribed and translated by a new state-of-the-art Machine Translation system that keeps humans in the loop to preserve the nuances of each idiom

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Almawave representative vendor for speech-to-text solutions

Almawave included in Gartner’s Market Guide for Speech-to-Text Solutions of 22 April 2020

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The solution for Smart Working Automation

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“Coronavirus: what is the sentiment of Italians?”

The current emergency through the results of a social analysis carried ou.t by Almawave on Twitter and Instagram interactions in the period 24th Feb-26th March

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Almawave: turnover up 33 percent

Full speed ahead with “quality” digital. CEO Valeria Sandei on CorCom.

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The easiest of all human tools.
The word.

The natural language to transform customer experience

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Business Need

Business need-oriented solutions: a new vision for sales, marketing, operations, quality management, compliance

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Vision

Bring the new customer experience paradigm to companies and public administrations

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Iride® Suite

Voice, text & data: the power of natural language to transform enterprise processes

Understand & act: a holistic model of continuous innovation to transform information governance and customer experience

Our «agile» and modular approach to exploit the power of natural language, providing value to Iride® platform potential over processes in a consistent and long-lasting progression throughout time.
The simplicity of language leads to a new consistent and effective multi-channel experience, providing the Management with a complete and correct vision over the customer journey.

Conversation for new strategies and business actions

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Understand, manage, evolve

+30 supported languages

A technology close to the person to offer quality solutions in real time.

Iride® Customer Centric Suite represents a new technological frontier for multi-channel customer-enterprise interaction management, as well as real-time understanding of needs and concept-based navigation of information and data.

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