The power of natural language for new multi-channel processes and the interpretation of the voice of the customer

A smart, digital citizen-oriented administration

Almawave is a partner of administrations in digital innovation services: portals, web applications, mobile apps, big data, open data

Speech & Text Analytics

Your business KPIs at your fingertips

Smart City Control Platform

Understanding the citizen, the city, improving the Smart City service models

Customer Management

8,000 workstation managed

Unique, integrated, multi-channel front-end, an intuitive and automated solution that uses natural language and assists the operator for an excellent customer experience

Conversational Platform

Text and voice

Smart automation enabling customers to manage their own needs

+50 reports mention Almawave

Surveyed by Gartner and the best analysts on Speech Analytics, Text Analytics & Customer Experience Applications

Valeria Sandei interviewed by Digital4Biz

New-generation digital tech and enterprise convergence on information as enabling drivers for an outstanding Customer Experience

Almawave do Brasil receives the XIX PrêmioABT Award

Innovation & Technology Solutions category with the project Iride® Speech Analytics Real Time – São Paulo, 10th October 2019

European Business Awards 2019, 12th September 2019

Almawave National Winner 2019 in the Digital Technology category

Gianluca Liparoti interviewed by It's All CIO & Technology

Smart conversations to improve the understanding of the voice of the customer

Valeria Sandei interviewed by AI4Business

AI as a catalyst for digital transformation and innovation driver for business models

LT-Innovate Award Winner 2019 in the Outstanding Innovation & Technological Excellence category

Almawave awarded by LT-Innovate at the The Sound of Intelligence summit, 24th-25th June, Brussels

Almawave AI awarded by Frost & Sullivan

Valeria Sandei, Almawave CEO, receives Frost & Sullivan Enabling Technology Leadership Award for Customer Management BPO – Europe

The easiest of all human tools.
The word.

The natural language to transform customer experience

Business Need

Business need-oriented solutions: a new vision for sales, marketing, operations, quality management, compliance


Bring the new customer experience paradigm to companies and public administrations

Iride® Suite

Voice, text & data: the power of natural language to transform enterprise processes

Understand & act: a holistic model of continuous innovation to transform information governance and customer experience

Our «agile» and modular approach to exploit the power of natural language, providing value to Iride® platform potential over processes in a consistent and long-lasting progression throughout time.
The simplicity of language leads to a new consistent and effective multi-channel experience, providing the Management with a complete and correct vision over the customer journey.

Conversation for new strategies and business actions

Understand, manage, evolve

+30 supported languages

A technology close to the person to offer quality solutions in real time.

Iride® Customer Centric Suite represents a new technological frontier for multi-channel customer-enterprise interaction management, as well as real-time understanding of needs and concept-based navigation of information and data.

Technology that makes the difference

Understand the voice of the customer and create a simple and decisive customer experience

Almawave USA

Headquarters: 505, Montgomery Street,

10-11th floors, CA 94111
Copyright Almawave 2018

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