8,000 workstation managed
Unique, integrated, multi-channel front-end, an intuitive and automated solution that uses natural language and assists the operator for an excellent customer experience
Text and voice
Smart automation enabling customers to manage their own needs
+50 reports mention Almawave
Surveyed by Gartner and the best analysts on Speech Analytics, Text Analytics & Customer Experience Applications
The easiest of all human tools.
The natural language to transform customer experience
Business need-oriented solutions: a new vision for sales, marketing, operations, quality management, compliance
Bring the new customer experience paradigm to companies and public administrations
Voice, text & data: the power of natural language to transform enterprise processes
Understand, manage, evolve
+30 supported languages
A technology close to the person to offer quality solutions in real time.
Iride® Customer Centric Suite represents a new technological frontier for multi-channel customer-enterprise interaction management, as well as real-time understanding of needs and concept-based navigation of information and data.