8000 workstation managed
Unique, integrated, multi-channel front-end, an intuitive and automated solution that uses natural language and assists the operator for an excellent customer experience
Text and voice
Smart automation enabling customers to manage their own needs
48 reports mention Almawave
Surveyed by Gartner and the best analysts on Speech Analytics, Text Analytics & Customer Experience Applications
The easiest of all human tools.
The natural language to transform customer experience
Business need-oriented solutions: a new vision for sales, marketing, operations, quality management, compliance
Bring the new customer experience paradigm to companies and public administrations
Voice, text & data: the power of natural language to transform enterprise processes
Understand, manage, evolve
29 languages supported
A technology close to the person to offer quality solutions in real time.
Iride® Customer Centric Suite represents a new technological frontier for multi-channel customer-enterprise interaction management, as well as real-time understanding of needs and concept-based navigation of information and data.