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Healthcare

Almawave technology innovation for public and private healthcare services, efficient and tailored on patient needs.

Almawave solutions for Healthcare put the patients at the center, making access to services easier, and making information available to healthcare operators (clinical data digitalization), and enable innovative assistance services, such as telemedicine and connected care.

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Information Management

Information Management

[Target]

[Solutions]

  • The solution enables the data-driven decision-making process, ensuring interoperability, accessibility, and transparency, as well as process simplification. A unified vision of data and structured (database) and non-structured (documents) information to query information assets in natural language, also in dialogue mode, and allow a wider and more immediate fruition for employees and citizens.

Products implemented

Iride KM Iride Text Analytics Iride Wavebot

[Solutions]

  • Advanced opinion and sentiment insight is executed through qualitative and quantitative analysis of the social channel.
    The key target of understanding customer needs gets enriched and completed also through the capability to analyze requests received over multiple institutional channels of contact, voice or text (e.g.: Contact Center, e-mail, chat and enterprise portals). An End-to-End model putting the citizen at the center, in full compliance to privacy, for a continuous evolution of services.

Products implemented

Iride Aware Iride Text Analytics Iride Voice

[Solutions]

  • The solution enables to analyze and search in natural language information and data from “web open sources”, in multi-language mode.
    Topics of interest can be easily and automatically detected; most relevant concepts and entities can be retrieved to extract knowledge to share within the company (for instance via means of newsletters, and/or portals).
    An agile and very complete process to manage topics of interest, transforming and enriching internal communication.

Product implemented

Iride KM

[Solutions]

  • The solution enables to automatize the transcription of patient medical reports, through real-time dictation.

Platform implemented

Audioma

[Solutions]

  • The solution drastically transforms medical support modes in diagnosis and prognosis, through continuous monitoring of clinical data.

Products implemented

Iride Text Analytics Iride KM

Natural interaction

Natural interaction

[Target]

[Solution]

  • Four multi-channel solutions for the management of services provided by local healthcare authorities ad hospital facilities, available in H24/7x7 mode and organized, for instance, into:
    • booking specialist examinations, checking-in pre-hospitalization patients, providing with information services, with tangible benefits in terms of patient journey (effective treatment path for patients), and cost crunch
    • monitoring from remote healthcare condition stability of non-acute patients and fragile people, through the conversational platform in natural language which contacts/recontacts patients and address them to the first available healthcare operator
    • running topic-specific communication campaigns towards patients, with healthcare condition-based (recurrent screening) or geography-based profiling
    • understanding employee requests, received by the Service Desk, to provide with support in the field of ICT or automatize internal management processes.

Products implemented

Iride Wavebot Iride Call

[Solution]

  • The solution supporting Contact Centers, enabling cross-interaction with customers, from traditional human-to-human communication (via phone, e-mail, social network, messaging) to interaction with conversational agents.
    Integrated with Iride® Wavebot virtual agents, it manages the multi-channel acquisition and retrieval of information from external systems, classifying contents and analyzing the reasons for contact to provide with an effective and timely reply to customers.

Products implemented

Iride Channel Hub Iride Call

[Solution]

  • The solution enables the navigation of different Knowledge Bases in natural language. It integrates with the main CRM and documental systems, enabling to overcome old models of document indexing through metadata and keywords, providing with natural language-based content navigation supporting operations processes.

Product implemented

Iride KM

[Solution]

  • The solution, based on a unified and dynamic Front-End, enables the easy interaction with legacy systems, real-time retrieval of information present on the different platforms, supporting process automation (RPA), simplifying the effective management of contacts.
    Interactions with customers become easy, fast, resolutive.

Product implemented

Iride CM

[Solution]

  • The campaign management solution (contact and recontact of patients) enables the automation of dispatching and retrieval of information over different channels of contact, with different modes, and quality monitoring of provided services.
    Quality surveys are natural language-based, collect and analyze precious feedbacks for service upgrade.

Product implemented

Iride Call

[Solution]

  • The solution enables the training process management through e-learning sessions, with gamification tools and simulation of operations processes. Functionalities also include post-training evaluation.

Product implemented

Iride Trainer

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