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Not a product, but an innovative platform for information-driven organizations. Iride® is the modular suite of products integrating AI technologies – text & voice – and enhanced algorithms to optimize customer experience, improve business processes, enable information analysis and data governance, promoting all touchpoints.

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Information Management

Management and enhancement of data and information from different sources, through a unified vista to discover new relations and widen the knowledge of customers. Optimization and automation of enterprise processes.

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Natural interaction

Interactions in natural language for an experience in line with user expectations, to improve their engagement with efficient customer care services, fast and safe purchase processes, tailored offers.

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Information Management

Improve the real-time understanding of your customer needs

The platform for the understanding, classification, and automatic & real-time routing of customer needs in natural language over the different channels of contact.

Iride Text Analytics

Evaluate the quality of your service directly from the voice of the customer

The platform enabling the acquisition and analysis of conversation between Contact Centers and customers, to achieve an exhaustive view of the voice of the customer and optimize customer experience.

Iride Voice

Support agents in real-time operations management of Contact Centers

The platform for real-time analysis of emerging trends and identification of opportunities and critical issues in customer interactions.

Iride Voice RT

Transform drastically the process or verbal order management

The platform for automatic transcription and verbal order validation ensures accuracy, speed, and saving in the management of contact and times of re-listening.

Iride Verbal Order

Exploit the advanced search engine tailored on your business

The knowledge management engine for concept-based content navigation, tailored on your business domain, combining execution speed with precise and accurate replies.

Iride KM

Use the social network to extract opinions, sentiment, and mood on topics of interest

The platform listens to the voice of the customer over the social network to identify opinions and contents on topics of interest, get to learn the reputation of brand, products, and services, as well as extract insight.

Iride Aware

Natural interaction

Discover the smart virtual agent interacting in natural language

The conversation platform providing support and context-aware replies in natural language, and automatically routing complex requests towards human operators, in case of complex requests.

Iride Wavebot

Involve users in an effective way through semantic routing

The user-friendly Front-End for agents to identify the channel of contact used by customers and manage request dispatching and routing, according to the reason of contact, towards an active and specialized agent.

Iride Channel Hub

Communicate with customers in the easiest and most effective way

The natural language IVR platform for natural language request management, automation of recalls, marketing or information campaigns, quality, and customer satisfaction surveys.

Iride Call

Improve the real-time understanding of your customer needs

The platform for the understanding, classification, and automatic & real-time routing of customer needs in natural language over the different channels of contact.

Iride Text Analytics

Use a single interface to navigate and access information in natural language

The single Front-End for Customer Management, real-time operations, and performance monitoring in the customer interaction process.

Iride CM

Reduce training times and improve the learning curve

The innovative virtual training platform for the management of training with e-learning sessions and post-training evaluation of agents, gamification tools and operations process simulation.

Iride Trainer

Whitepapers

Whitepaper - Iride® Artificial Intelligence and Natural Language Processing at the service of the customer.

Iride® whitepaper

Iride® Artificial Intelligence and Natural Language Processing at the service of the customer.

Whitepaper - How Artificial Intelligence facilitates cross-channel interaction with the customer

AI whitepaper

How Artificial Intelligence facilitates cross-channel interaction with the customer

Are you interested in our products and platforms?

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