I report degli analisti
Un posizionamento conquistato con la qualità del nostro impegnoThe Gartner CRM Vendor Guide, 2017
9 June 2017 | …landscape(s) and conduct briefings where appropriate. Vendors include: Altitude Almawave Amazon (Echo) Apple (Siri) Aspect Mila Automation Anywhere Salesforce BeyondCore…by that community. Vendors include (note that VCAs are not listed here): Almawave (Iride CRM) Aptean Knova AnswerDash…
Magic Quadrant for Customer Management Contact Center BPO, Worldwide
22 March 2017 | …and limited knowledge management and analytics services as key concerns. AlmavivA is ranked as a Visionary in this year’s report. The company is headquartered…semantic and statistical analytics for the efficient analysis of big data. AlmavivA has invested significantly in analytics and…experience management solutions with advanced big data analytics, provided by Almawave. The company has a portfolio of IT solutions, characterized by an integrated…in analytics and automation technologies through its associate company — Almawave. These technology investments have helped the…
Market Guide for Key Customer Management BPO Service Providers in a Digital-Driven Market
21 December 2016 | Public Sector Retail Services Travel and Transportation Utilities Aegis AlmavivA Alorica Atento BELLSYSTEM24 Capita Cognizant CGS Concentrix Conduent (Xerox)…Mumbai, Noida, Pune, Shimoga, Sivganga, Srinagar, Trivandrum, Vijaywada AlmavivA Italy U.S. Italy, Romania Tunisia Brazil, Colombia……innovative CX management solutions with advanced big data analytics, provided by Almawave. The company has a portfolio of IT solutions, characterized by an integrated…
These Overlooked Assistance Tools for Your Customer Service Agents Can Boost Productivity
17 November 2016|…Pegasystems, eg solutions, Sapience, Morphis, Genesys Process guidance SpiceCSM, Almawave, WalkMe, Iridize, Genesys, BeyondCore, edorasware Process automation Pegasystems…
Hype Cycle for Data Science, 2016
25 July 2016 | Penetration: 5% to 20% of target audience Maturity: Adolescent Sample Vendors: Almawave; Cambridge Semantics; Clarabridge; Digital Reasoning; IBM; KNIME; Lexalytics..
Hype Cycle for Business Intelligence and Analytics, 2016
25 July 2016 | Penetration: 5% to 20% of target audience Maturity: Adolescent Sample Vendors: Almawave; Cambridge Semantics; Clarabridge; Digital Reasoning; IBM; KNIME; Lexalytics…
How Smart Machine Technologies Will Change Knowledge Management
11 July 2016 | workbench providers (Angoss, Ascribe, Expert System) and solution specialists (Almawave, Angoss, Clarabridge, Forest Rim Technology). For a comprehensive list…
Hype Cycle for Market Research, 2016
8 July 2016 | Penetration: 5% to 20% of target audience Maturity: Adolescent Sample Vendors: Almawave; Cambridge Semantics; Clarabridge; Digital Reasoning; IBM; KNIME; Lexalytics…
The Gartner CRM Vendor Guide, 2016
9 May 2016 | by that community. Vendors include (note that VCAs are not listed here): Almawave (Iride CRM) Aptean Knova AnswerDash Astute Solutions (Astute Knowledge)…a marketing campaign or new product pricing strategy). Vendors include: Almawave Avaya (Aurix) CallMiner Genesys (Utopy) HPE Autonomy…
Market Guide for Text Analytics
16 December 2015 | email sentiment to define risk of churn). Vendor examples include Angoss, Almawave, Clarabridge and MarkLogic. Component providers, which deliver specific…Mitre, Salesforce, Oracle. operations@lingpipe.com Solution specialists Almawave Rome, Italy North America EMEA Latin America Iride KM…
Markets&markets, Speech Analytics Market Global Forecast to 2020
April 2016 |Speech Analytics Market by Type (Solutions (Speech Engine, Indexing, Analysis and Query Tools, and Dash Boards and Reporting Tool) and Services), by Deployment Type (On- Remise, Cloud), by Organization Size, by Vertical, & by Region – Global Forecast to 2020
Hype Cycle for Contact Center Infrastructure, 2015
ARCHIVED 31 July 2015 | Penetration: Less than 1% of target audience Maturity: Emerging Sample Vendors: Almawave; Avaya; CallMiner; Genesys; HP (Autonomy); Interactive Intelligence; Mattersight…Penetration: Less than 1% of target audience Maturity: Adolescent Sample Vendors: Almawave; Avaya (Aurix); CallMiner.
Hype Cycle for Customer Analytic Applications, 2015
ARCHIVED 31 July 2015 | Penetration: Less than 1% of target audience Maturity: Emerging Sample Vendors: Almawave; Avaya; CallMiner; Genesys; HP (Autonomy); Interactive Intelligence; Mattersight…
Hype Cycle for Digital Workplace, 2015
ARCHIVED 22 July 2015 | Penetration: Less than 1% of target audience Maturity: Adolescent Sample Vendors: Almawave; Avaya (Aurix); CallMiner; Genesys (Utopy); HP (Autonomy); Interactive…
Hype Cycle for CRM Customer Service and Customer Engagement, 2015
ARCHIVED 17 July 2015 | Penetration: Less than 1% of target audience Maturity: Emerging Sample Vendors: Almawave; Avaya; CallMiner; Genesys; HP (Autonomy); Interactive Intelligence; Mattersight…Penetration: Less than 1% of target audience Maturity: Adolescent Sample Vendors: Almawave; Avaya (Aurix); CallMiner…
Hype Cycle for Advanced Analytics and Data Science, 2015
ARCHIVED 6 July 2015 | Penetration: Less than 1% of target audience Maturity: Adolescent Sample Vendors: Almawave; Avaya (Aurix); CallMiner; Genesys (Utopy); HP (Autonomy); Interactive…
Market Trends: Smart Computing and Analytics Rejuvenate the Enterprise Search Market, 2014-2017
ARCHIVED 2 July 2015 | …categorization and clustering. Access Innovations, Active Navigation, Almawave, Attensity, Basis Technology, Braintribe, CallMiner, Clarabridge, Cognitec…
The Gartner CRM Vendor Guide, 2015
ARCHIVED 11 March 2015 | …Teleperformance Webhelp Germany: arvato walter services Ireland: Voxpro Italy: Almaviva Nordic countries and Luxembourg: Transcom Netherlands: Cendris Romania:..a marketing campaign or new product pricing strategy). Vendors include: Almawave Avaya (Aurix) CallMiner Genesys (Utopy) HP Autonomy Interactive Intelligence…can be accessed and retrieved only by that community. Vendors include: Almawave (Iride CRM) AnswerDash Aptean (Knova) Astute…
How to Onboard Customer Engagement Center Agents
ARCHIVED 8 September 2014 | and maintain their flows. Key vendors here include WalkMe, Iridize and Almawave. This performance support approach ensures that the new agents learn the…
Understanding the Knowledge Management Vendor Landscape for CRM Customer Service
ARCHIVED 29 August 2014 | available as part of your current Gartner subscription. Vendors include: Almawave Iride CRM AnswerDash Aptean Knova Astute Knowledge Coveo eGain Eptica FacilityLive…
Hype Cycle for Content and Social Analytics, 2014
ARCHIVED 4 August 2014 | Penetration: Less than 1% of target audience Maturity: Emerging Sample Vendors: Almawave; Avaya; CallMiner; Genesys; HP (Autonomy); Interactive Intelligence; Mattersight…Penetration: Less than 1% of target audience Maturity: Emerging Sample Vendors: Almawave; Avaya (Aurix); CallMiner…
Hype Cycle for Customer Analytic Applications, 2014
ARCHIVED 30 July 2014 | Penetration: Less than 1% of target audience Maturity: Emerging Sample Vendors: Almawave; Avaya; CallMiner; Genesys; HP (Autonomy); Interactive Intelligence; Mattersight…
Hype Cycle for Digital Workplace, 2014
ARCHIVED 29 July 2014 | Penetration: Less than 1% of target audience Maturity: Emerging Sample Vendors: Almawave; Avaya (Aurix); CallMiner; Genesys (Utopy); HP (Autonomy); Interactive…
Hype Cycle for Advanced Analytics and Data Science, 2014
ARCHIVED 30 July 2014 | Penetration: Less than 1% of target audience Maturity: Emerging Sample Vendors: Almawave; Avaya (Aurix); CallMiner; Genesys (Utopy); HP (Autonomy); Interactive…
Hype Cycle for CRM Customer Service and Customer Engagement, 2014
ARCHIVED 25 July 2014 | Penetration: Less than 1% of target audience Maturity: Emerging Sample Vendors: Almawave; Avaya; CallMiner; Genesys; HP (Autonomy); Interactive Intelligence; Mattersight…Penetration: Less than 1% of target audience Maturity: Emerging Sample Vendors: Almawave; Avaya (Aurix); CallMiner…
Hype Cycle for Contact Center Infrastructure, 2014
ARCHIVED 24 July 2014 | Penetration: Less than 1% of target audience Maturity: Emerging Sample Vendors: Almawave; Avaya; CallMiner; Genesys; HP (Autonomy); Interactive Intelligence; Mattersight…Penetration: Less than 1% of target audience Maturity: Emerging Sample Vendors: Almawave; Avaya (Aurix); CallMiner…
The Gartner CRM Vendor Guide, 2014
ARCHIVED 10 March 2014 | …International Teleperformance Transcom Germany: arvato walter services Italy: AlmavivA Nordic Countries and Luxembourg: Transcom Netherlands: Cendris South Africa:…a marketing campaign or new product pricing strategy). Vendors include: Almawave Avaya (Aurix) CallMiner Genesys (Utopy) HP Autonomy Interactive Intelligence…a marketing campaign or new product pricing strategy). Vendors include: Almawave HP Autonomy Avaya (Aurix) CallMiner Genesys (Utopy…
Market Guide for Contact Center Speech Analytics
ARCHIVED 7 March 2014 | …provide more understanding of the market and its offerings. (www.almawave.it ) Almawave is part of AlmavivA Group, a leading provider in the Italian information…more than 400 million multichannel contacts every year. Founded in 2008, Almawave‘s vision is to help organizations…
News
Almawave inserita nella Market Guide for Speech-to-Text Solutions di Gartner del 22 aprile 2020
Almawave (con le controllate Almawave do Brasil, Almawave USA e PerVoice) è stata riconosciuta come Representative Vendor nella Market Guide for Speech-to-Text Solutions di Gartner (*), a cura di Anthony Mullen, Bern Elliot e Adrian Lee. Secondo il report, “le...
“Recuperare il gap e investire su un’economia permeata dal digitale”: l’intervento dell’AD Almawave Valeria Sandei a “Obiettivo Italia. Idee per ripartire”
“L’emergenza #Covid19 ha portato un’accelerazione importante sul fronte della cultura digitale, in modo trasversale nella società. Il digitale ha dimostrato di essere una risorsa per l’inclusione, per l’assistenza, per l’erogazione di servizi, utile a...
L’universo “Iride”: la piattaforma che cambia la customer experience
La soluzione di Almawave offre una serie completa di funzionalità per approfondire la conoscenza del cliente e ottimizzare le interazioni multicanale. La capacità di creare esperienze personalizzate e coinvolgenti è la prima regola per la soddisfazione, nonché...
PerVoice al Career Fair 2020
Oggi PerVoice incontra laureati e studenti al Career Fair, che l’Università di Trento propone quest’anno in modalità virtuale. Società che fa capo ad Almawave, PerVoice rappresenta nel Gruppo AlmavivA l’innovazione nel campo dell’Automatic Speech Recognition. Nata nel...
Come (ri)avviare il business con la Data Virtualization: Almawave partner del Virtual Talk Show TIBCO del 28 maggio
Tra i principali player italiani nelle tecnologie di speech & text recognition applicate a customer experience management e advanced analytics, Almawave sarà dopodomani al Virtual Talk Show promosso da TIBCO. Al centro dell’evento, il potenziale della Data...
Il Gruppo AlmavivA sigla la Carta Comune del Disability Pride Network
Nasce la Carta Comune del Disability Pride Network. AlmavivA, Almawave e PerVoice, come partner di Disability Pride, rete internazionale che promuove i diritti civili delle persone con disabilità e ne persegue la piena inclusione sociale, annunciano il lancio della...
Intelligenza artificiale leva strategica per la ripresa”. L’AD Almawave Valeria Sandei su CorCom
La pandemia da Coronavirus ha messo il turbo alla digitalizzazione di processi e attività, coinvolgendo anche aziende e consumatori finora più resistenti all’innovazione. Consentendo all’economia di restare in piedi. Di come si possa fare tesoro di questa esperienza...
Almawave, fatturato a più 33 per cento. Avanti tutta sul digitale di “qualità”. L’AD Valeria Sandei su CorCom
Fatturato pari a 21,3 milioni di euro (+33% vs 2018, Cagr 2017-2019 24%), Ebitda a 6,2 milioni (+13% vs 2018, Cagr 2017-2019 23%) e utile netto di 2,3 milioni (+5% vs 2018, Cagr 2017-2019 33%): questi i principali dati finanziari del 2019 di Almawave (Gruppo...
“Coronavirus, ecco il sentiment degli italiani”. Il racconto dell’emergenza nella ricerca social di Almawave
Paura, tristezza, speranza. Sono sono queste le parole chiave della pandemia raccolte da Almawave in una complessa ricerca in ambito social sullo stato d'animo raccontato dai nostri concittadini al tempo del Covid-19. Realizzata con una mole estremamente vasta di...
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I giornali parlano di Almawave
Intelligenza artificiale, l’ecosistema future proof firmato Almaviva-Almawave
30/10/2018 CORRIERECOMUNICAZIONI.ITVia libera della Giunta regionale del Veneto alla realizzazione del “Portale della Cultura”.
26/01/18 REGIONE.VENETO.ITCultura, la Regione investe 1,3 milioni per il nuovo portale unico
26/01/18 VENETOECONOMIA.ITL'assistente vocale 'intelligente' è l'alleato del manutentore del futuro
21/01/18 agi.itIndustria 4.0, si apre l’era della manutenzione “smart”
15/01/18 corrierecomunicazioni.itLa manutenzione nell’era dell’Intelligenza Artificiale
15/01/18 Digital VoiceIndustria 4.0: anche la manutenzione sul campo entra nell’era dell’Intelligenza Artificiale
15/01/18 MEDIAKEY.TVAlmawave: partnership con OverIT su intelligenza artificiale
15/01/18 MILANOFINANZA.ITValeria Sandei: “Big data, sfida strategica per la PA”
15/12/2017 CORRIERECOMUNICAZIONI.ITIndustria 4.0, una sfida che riguarda tutti
09/12/17 Milano FinanzaAmati: “PA digitale a portata di smartphone grazie a Spc”
09/11/17 CORRIERECOMUNICAZIONI.ITTurismo 4.0, Venezia al secondo posto in Italia per interazioni social: con 2 lati negativi
06/10/17 ILGAZZETTINO.ITPer ricevere i nostri comunicati stampa, iscriviti compilando il modulo, oppure contattaci agli indirizzi che seguono.
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